Privacy Policy
Effective Date: [INSERT DATE]
Last Updated: [INSERT DATE]
This Privacy Policy explains how Psychotherapy Counseling Services ("we," "our," or "the practice") collects and handles information when you visit psychotherapycounseling.net or use our contact form.
1. What This Policy Covers (And What It Does Not)
This policy applies only to data collected through this website and our web contact form. It does not cover clinical health information. Once you become a client, your records and communications are governed by our separate HIPAA Notice of Privacy Practices, provided before your first session.
2. What Information We Collect
When you use our contact form, we collect the information you choose to provide: first name, last name, phone number, email address, and any message you include.
This website does not use behavioral tracking pixels (such as Meta Pixel or Google Analytics) to monitor your activity. We only collect what you submit.
3. How We Use Your Information
We use what you submit solely to respond to your inquiries, contact you about services, and schedule consultations.
4. How Information Is Stored and Accessed
Form submissions route to our practice management system and are accessed only by Fay White and administrative staff directly supporting the practice. We do not sell your information or share it for marketing.
5. The Contact Form Is Not Secure for Clinical Data
This form is for general inquiries and scheduling. It is not a secure clinical channel. Please do not include detailed clinical information, sensitive health data, or crisis information in web messages.
6. Third-Party Service Providers
We use trusted platforms to run the website and practice, including our host (GoHighLevel), email providers, and scheduling tools. These vendors process data on our behalf under confidentiality agreements and/or HIPAA Business Associate Agreements where applicable. Therapy sessions are conducted on a separate, HIPAA-compliant, encrypted video platform.
7. Data Retention and Deletion
We retain web inquiry data as long as needed to respond or as required by law. To request deletion, contact us below.
8. Children's Privacy
Services are intended for adults. This site is not directed at minors, and we do not knowingly collect information from children through it.
9. Not for Emergencies
This website and form are not monitored for emergencies. If you are in crisis or feel unsafe, call 911 or text 988 immediately, or go to your nearest emergency room.
10. How to Contact Us
- Phone: 857-212-1436
- Fax: 617-822-5133
- Email: [INSERT branded address]
- Virtual practice serving Massachusetts